Frequently Asked Questions (FAQ)

Orders & Shipping

How long does shipping take?

For US orders, delivery takes 2-5 business days. For international orders, it usually takes 7-15 business days depending on the destination.

Do you ship worldwide?

Yes, we ship worldwide from our US warehouse and China warehouse.

How do I track my order?

Once your order is shipped, you will receive an email with the tracking number and a tracking link.

Returns & Warranty

What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition.

Do you offer a warranty?

Yes, all products come with a 6-month warranty covering manufacturing defects.

Who is responsible for return shipping?

If the return is due to our fault (e.g., wrong or defective item), we cover the return shipping. Otherwise, the customer is responsible.

Product Information

Are your products compatible with my machine?

Please check the product description for compatibility. If unsure, contact us at support@brolangt.com.

Do you accept OEM or bulk orders?

Yes, we offer OEM services and bulk order pricing. Please contact us for details.

Payment & Security

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and major credit cards.

Is my payment information secure?

Yes, our checkout is protected by SSL encryption. Your payment information is 100% secure.

General Questions

How can I contact you?

You can email us at support@brolangt.com. We usually respond within 24 hours on business days.

Where are you located?

We operate globally with warehouses in the United States and China.